Customer Service

Asia Society Members Save 10%

Asia Society members enjoy a 10% discount on purchases, along with notification of special store events and promotions. Indicate your member code at time of purchase to receive your discount.

Currently not a member? Visit Asia Society membership for membership details.

Privacy

This site is hosted by Asia Society and follows the same guidelines. Please see the Asia Society Web Site Privacy Policy for more information about how AsiaStore and Asia Society uses information from our web sites’ visitors.

Payment

We accept the following major credit cards: American Express, MasterCard, Visa and Discover.

Domestic Shipping Information

Shipping and handling rates are based on the merchandise after any applicable discounts. Please allow up to 10 business days for delivery. Items ordered together may ship separately. Standard deliveries in the continental US are made via UPS Ground. Delivery signature required. We do not ship to P.O. boxes. Customers also have the option of choosing UPS 2nd Day and UPS Next Day services.

Shipping and handling for ground delivery in the continental United States:

Order total Shipping and handling
up to -$25.00 $9.95
$25.01-$50.00 $12.95
$50.01-$75.00 $15.95
$75.01-$100.00 $17.95
$100.01-$200.00 $19.95
$200.01-$300.00 $24.95
$300.01-$400.00 $26.95
$400.01-$500.00 $29.95
$500.01- over $39.95

add $10 for U.S. Virgin Islands, Puerto Rico
add $15 for Alaska, Hawaii
add $20 for UPS 2nd Day service (continental US only)
add $30 for UPS Next Day service (continental US only)

orders requesting UPS 2nd Day and Next Day service will be shipped within 2 business days.

Store Pickup

If you selected Store Pickup as your fulfillment option, please email asiastore@asiastore.org to coordinate pick up. Your order will be available for pickup within 2 business days at AsiaStore, located on ground floor of Asia Society, 725 Park Ave., NYC (corner of 70th and Park Ave.) Please bring a valid photo I.D. and copy of your order. 

International Shipping Information

Please email asiastore@asiasociety.org for a shipping quote. We will e-mail you with a shipping cost within 2 business days of receipt of order. If  we do not hear from you after 3 e-mail attempts, your order will be cancelled. When we receive your confirming email and payment details, your order will be shipped within 2 business days.

International orders are shipped via UPS International, which allows for shipment tracking. Once shipped, it takes approximately 5-10 business days for the package to arrive at your door.

International and Canadian order recipients are responsible for any customs, duties, taxes or special fees applied upon delivery by the destination country’s local government. The Asia Society is not responsible for these fees and does not include them in the original shipping quote, nor does the Asia Society pay them once they are incurred. Please note, if the order recipient refuses to pay these fees upon the package’s arrival to their country and the package is returned to Asia Society, the original shipping charges will not be refunded and return shipping costs will be charged back to the purchaser’s original method of payment.

Return Policy

If you are not completely satisfied with your AsiaStore.org purchase, you may return the merchandise within 14 days from date of shipment. Credit for items received in saleable condition, will be issued upon receipt of merchandise. Gift recipients will receive an AsiaStore merchandise credit valid for 1 year. No returns accepted on opened CDs and DVD’s unless defective. Shipping and handling charges are not refundable.
To return an item, please send via UPS or Parcel Post insured to:

AsiaStore/Returns
Asia Society
725 Park Ave.
New York, NY 10021

All Sale items are Final Sale.

If your merchandise was received damaged, please notify AsiaStore at asiastore@asiasociety.org within 48 hours of receipt. Email images of damage and keep original packaging. An AsiaStore representative will contact you.

Sales Tax

Sales and use tax is required for purchases delivered to California, New York and Washington DC and is calculated  based on the requirements for the area to which the order is delivered.